Your Privacy Matters

Welcome to AY Travel & Tours. We are committed to protecting the privacy and personal information of everyone who uses our website and travel services. This Privacy Policy explains what data we collect, why we collect it, and how we keep it safe.

This policy applies to all visitors, customers, and users who interact with our website, or in-person booking services. It covers all personal data collected during browsing, inquiries, bookings, and post-travel communication. It does not apply to third-party websites you may access through links on our platform.

We collect personal information such as your name, contact details, date of birth, and identification documents when you make a booking. We also gather technical data like IP address, browser type, and device information during your visit to our website.

Additional information may be collected depending on the type of travel service you request.

We collect information directly from you when you fill out forms, make bookings, or contact our support team.

We don't gather data automatically through cookies, analytics tools, and tracking technologies while you browse our website.

We use your information to process bookings, confirm travel arrangements, and provide customer support. Your data helps us personalize your experience, send important travel updates, and improve our services.

When you book a trip with us, we collect details such as travel dates, destinations, preferences, and itinerary information. This data is shared with relevant service providers like airlines and hotels to fulfill your booking.

We retain this information to manage your reservation and assist with any future travel needs.

For international travel and visa processing, we collect sensitive documents including your passport, CNIC, and visa application details.

This information is handled with strict confidentiality and used solely for booking and immigration purposes.

We do not store these documents longer than necessary and follow secure disposal practices.

We collect payment details such as card information or bank transfer records to process your booking transactions.

All payment data is processed through secure, encrypted payment gateways.

We do not store complete card numbers on our own servers.

We may share your personal information with airlines, hotels, tour operators, and other partners necessary to complete your travel arrangements.

Your data may also be disclosed to government or immigration authorities when required for visa processing.

We never sell your personal information to unrelated third parties for marketing purposes.

These providers only access the information necessary to perform their specific functions on our behalf.

All third parties are required to maintain confidentiality and protect your data appropriately.

As a travel agency, your information may be transferred to and processed in countries outside your own, such as when booking international travel.

We take appropriate measures to ensure your data remains protected during these transfers.

Such transfers are conducted in compliance with applicable data protection laws.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Booking and travel-related records may be kept for a specific period to comply with legal, tax, or regulatory obligations.

Once retention periods expire, your data is securely deleted or anonymized.

You have the right to access, correct, or request deletion of your personal information held by us at any time.

You may also object to certain uses of your data, such as direct marketing, or request a copy of the data we hold.

To exercise these rights, please contact us using the details provided in this policy.

With your consent, we may send you promotional offers, travel deals, and newsletters via email or SMS.

You can opt out of these communications at any time by using the unsubscribe link or contacting our support team.

We will always respect your communication preferences.

Our services are not intended for use by individuals under the age of 18 without parental or guardian involvement.

We do not knowingly collect personal information directly from children without appropriate consent.

Any data related to minors is only collected as part of a family or group booking made by a responsible adult.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Any updates will be posted on this page along with a revised effective date.

We encourage you to review this policy periodically to stay informed.

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us.